I have now informed 1and1 of the blog that I am keeping on this poor service they are offering.
My server is still non-responsive - If I reboot it it locks up after 3-4 days.....
"WHY IS IT THE 12TH OF JANUARY AND STILL NO REPLY TO MY EMAILS BELOW….. AS YOU WILL SEE IT HAS BEEN ATLEAST 5 DAYS BEFORE YOUR HAVE RESPONSED, AND BEFORE THAT IT WAS 2 WHOLE WEEKS. THIS FAULT WAS RAISED ON THE 20TH DECEMEBR 2007 AND YOU ARE STILL NOT TAKING IT SERIOUSLY.
I AM SUPPOSED TO HAVE 24/7 SUPPORT WITH HARDWARE SWAPOUT, AND MY SERVER IS STILL UNRESPONSIVE AND YOU HAVE THEREFORE BROKEN THAT CONTRACT.
I ALSO REQUIRE ALL MONIES SPENT ON THIS ACCOUNT BE CREDITED BACK IMMEDIATELY AS I STILL HAVE NOT BEEN ABLE TO USE THIS ACCOUNT…….
I EXPECT SOME SORT OF RESOPNSE TODAY AS THIS IS PATHETIC…..
IF YOU FAIL TO REPOND I WILL BE PUTTING UP A WEBSITE ON THE INTERNET PUBLISHING EVERY EMAIL I HAVE SENT YOU ALONG WITH YOUR POOR RESPONSES AND I WILL ENSURE THAT YOU START LOSING CUSTOMERS TO YOUR COMPETITORS. I WILL ALSO BE INCLUDING A DIARY OF EVENTS WITH EVERY RECORDED TELEPHONE CONVERSATION I HAVE HAD WITH YOUR SUPPORT STAFF……IS IT ANY SURPRISE WHY YOUR STAFF ARE LEAVING AND GOING TO OTHER COMPANIES SUCH AS RACKSPACE????
GET THIS SORTED……………."
Saturday, 12 January 2008
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