Why is it the 12/01/08 and still there is no response from 1and1.....
Oh hang on, what's this in my inbox:
"Thank you for contacting us.
We understand that you're dedicated server had experienced some
downtime.
As you may or may not know, we are working around the clock on a move to
a new and greatly improved data center. We have been trying to move
into this new data center without any downtime or delays. However, we
know this isn't the case for you. We know that you have been seeing a
number of different issues, including downtime for your server.
We also know that our explanations and apologies only compensate for
your issues so much. This is why I have added one (1) month of free
hosting to your account. You will see this free month of hosting on
your next invoice/statement.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
J***** Q****
Technical Support
1&1 Internet"
1 month compensation? How long was this migration taking?
1 comment:
Read with interest your entries I am experiencing much the same problems as you - only difference is you seem to have had some 'useless' replies from 1&1 - me apart from the automated nothing.
My server was not cleaned before handover as there was a web site in the vhosts folder of rather dubious content.
I also had to reinstall apache, php and mysql - apart from mail I can only get webmail to work and that is only outbound.
Certainly a poor service.
- Wayne -
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