I receive an apologetic email from 1and1:
"Thank you for contacting us.
Sorry for the misunderstanding. We will forward your issue to our server department for them to double check further. For compensation benefits we suggest you email directly our complaints department at complaints@1and1.com.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
H****** A*** F*****
Technical Support
1&1 Internet
---------------"
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