Hang on, I gave 1and1 the fault reference number, and the subject of the email also has tracking Tokens in it to automatically track emails to faults and accounts... Notice the 1and1 Engineer is the same engineer that couldn't be bothered last time. He knows the account, knows the fault, and the fault hasn't been closed yet, so what is going on?
"Thank you for contacting us.
In order to assist you, I need the contract that you are having a problem with.
Please reply back with the details.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
B**** E***
Dedicated Server Support
1&1 Internet"
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